kr99 Responsible Gaming — Your Safety Is Our Priority
Enjoy entertainment safely — kr99 gives you full freedom to set limits, take breaks, and get support.
A Safe and Enjoyable Gaming Environment
kr99 believes that online betting and casino gaming should be a completely entertaining experience — not a source of stress or financial harm. We place the highest importance on the mental well-being and financial safety of every user.
Responsible gaming means setting a budget within your means, sticking to time limits, and never treating gambling as an alternative source of income. Our platform has several effective tools to help you play with awareness.
Remember — gaming is entertainment. We are always ready to ensure your responsible gaming experience at kr99. For any issue, our 24/7 live chat support team is always available to help in Bengali.
⚠️ Important Warning: Betting and casino gaming is for persons aged 21 and above only. Account registration and play by minors is strictly prohibited.
💡 Keep in Mind: There is no guarantee of winning in gaming. Only bet what you can afford to lose.
🆘 If You Need Help: If you are experiencing a gambling problem, contact us immediately via live chat or email [email protected].
Stay in Control
kr99 gives you six powerful tools to set your own gaming limits.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately. Reducing a limit applies at once; increasing a limit takes a set amount of time to come into effect.
Session Time Limit
Limit how long you play in one sitting. When the session limit is reached, the platform will automatically alert you and log you out if needed. This is effective in preventing excessive time spent playing.
Self-Exclusion
Exclude yourself from the platform for a set period (from 30 days up to permanently). While self-exclusion is active, no transactions or gaming are possible on the account.
Reality Check
Receive pop-up notifications at regular intervals reminding you how long you have been playing and how much you have spent. These reminders keep you aware.
Cooling-Off Period
If you feel you need a short break, set a cooling-off period from 24 hours up to 6 weeks. During this time, login and betting are completely suspended, but withdrawals can still be made.
Account History
View your complete betting history and a record of deposits and withdrawals at any time. Analyse your spending patterns and reset limits as needed.
Online betting in Bangladesh is approved for persons aged 21 and above only. kr99 strictly follows this rule.
21+ Age Assurance
kr99 is firmly committed to protecting minors from gambling. We follow an age verification process at the time of account registration and may request a national identity card or other documents in suspicious cases.
If anyone under the age of 18 lives in your home, please activate password protection and parental controls on your device. Never share your account login details with anyone else.
If you suspect that a minor is using your account, notify our support team immediately. We will take swift action.
Recognise a Gambling Problem
Gambling addiction develops gradually and is often difficult to recognise on your own. It is important to be alert if the following signs appear. If your answer to any of the questions below is "yes", contact us or take a break.
- Are you placing more bets to try to win back money you have lost?
- Have you tried to stop betting but been unable to?
- Are you hiding your gambling from family or friends?
- Are you spending money needed for daily essentials on gambling?
- Do you feel restless or irritable when you cannot play?
- Are you taking loans or selling assets to place bets?
- Is gambling causing problems with your work, studies, or relationships?
Principles of Responsible Betting
Following these principles will keep gaming enjoyable at all times:
Set a Budget
Decide how much you will spend before you start playing. Do not exceed this limit, no matter what.
Respect Time Limits
Set a time limit before you play as well. Do not play for hours on end without a break — take regular breaks.
Losses Are Normal
Wins and losses are both part of betting. Do not rush to try to win back money you have lost.
Do Not Play When Upset
Betting when under stress, feeling sad, or angry is dangerous. Play with a clear head and in a healthy state of mind.
Not a Source of Income
Never think of gaming as a source of income. It is entertainment — for extra enjoyment, not for a livelihood.
How to Set Limits
Using the protection tools at kr99 is very simple. Set your gaming limits in just a few steps.
Step 1: Log In
Log in to your kr99 account and go to your profile settings.
Step 2: Open Settings
Enter the "Responsible Gaming" menu.
Step 3: Choose a Tool
Choose what you need — deposit limit, session limit, or self-exclusion.
Step 4: Confirm
Set the value and confirm. The change will take effect immediately.
If you need help, our 24/7 live chat support team is always ready to guide you.
We Are Here When You Need Us
You do not have to face a gambling problem alone. The kr99 support team is by your side.
24/7 Live Chat
At any time of day, for any issue, our live chat support team will respond in Bengali. Chat directly to learn about responsible gaming tools or to request self-exclusion.
Email Support
To get in touch confidentially, email [email protected]. Our team will respond quickly and keep your information completely private.
Account Protection
After receiving a request to close an account or self-exclude, we take immediate action. We respect your decision.
Common Questions About Responsible Gaming
Play Safe, Enjoy with Happiness
Play responsibly and enjoy kr99's vast game collection. We are always by your side for any issue.
For players aged 21 and above only. Play responsibly.